At Dukhoon By RM, we respect your privacy and are committed to protecting the personal data you share with us. This policy outlines how we collect, use, and safeguard your information when you visit our website or interact with us via our social media channels.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Contact Details: Name, email address, phone number (WhatsApp), and shipping address.
  • Order Information: Details about the products you purchase (Incense, Oud, Perfumes, etc.) and payment confirmation.
  • Interaction Data: Information shared when you contact us through Instagram, TikTok, Snapchat, or WhatsApp.

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders.
  • Provide customer support and respond to your inquiries.
  • Send order updates and promotional offers (if you have opted in).
  • Improve our website functionality and user experience.

3. Data Sharing and Third Parties

We do not sell your personal information. We only share data with trusted third parties necessary to run our business:

  • Shipping Partners: To deliver your orders to your doorstep.
  • Payment Processors: To securely handle your transactions.
  • Analytics: To understand how visitors interact with our website.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart items and recognize you on return visits. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is encrypted and protected via Secure Socket Layer (SSL) technology.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, please contact us at the details provided below.

7. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

  • WhatsApp: +971521963327