{"id":14,"date":"2026-04-13T20:10:14","date_gmt":"2026-04-13T20:10:14","guid":{"rendered":"https:\/\/dukhoonrm.com\/?page_id=14"},"modified":"2026-04-13T20:11:28","modified_gmt":"2026-04-13T20:11:28","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dukhoonrm.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-6ce16b9f\">Thank you for shopping at <strong>Dukhoon By RM<\/strong>. We take great pride in the quality of our Oud, Incense, and Perfumes. If you are not entirely satisfied with your purchase, we are here to help.<\/p>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-ea0d573c\">1. Returns<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2453fab1\">Because our products are personal care and fragrance items, we have a strict return policy to ensure the hygiene and safety of all our customers.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eligibility:<\/strong> You have <strong>[7] calendar days<\/strong> to return an item from the date you received it.<\/li>\n\n\n\n<li><strong>Condition:<\/strong> To be eligible for a return, your item must be <strong>unopened, unused, and in the same condition that you received it.<\/strong><\/li>\n\n\n\n<li><strong>Packaging:<\/strong> The item must be in its <strong>original luxury packaging<\/strong> with all seals intact.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-5aa054aa\">2. Non-Returnable Items<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5ffbb05f\">For health and hygiene reasons, we cannot accept returns for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used Perfume sprays.<\/li>\n\n\n\n<li>Oud Oils where the seal has been broken.<\/li>\n\n\n\n<li>Burned or partially used Incense\/Dukhoon.<\/li>\n\n\n\n<li>Sale items or items purchased with a discount code.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-578898e8\">3. Damaged or Defective Items<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e5986130\">If you receive a product that is damaged during shipping or is defective, we will replace it immediately.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please inspect your order upon reception.<\/li>\n\n\n\n<li>Contact us via WhatsApp at <strong>+971521963327<\/strong> within <strong>24 hours<\/strong> of delivery.<\/li>\n\n\n\n<li>You must provide clear photos or a video of the damaged product and the shipping box.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-f08596ab\">4. Refunds<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5b405a0b\">Once we receive your returned item, we will inspect it and notify you that we have received your returned item.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your return is approved, we will initiate a refund to your original method of payment.<\/li>\n\n\n\n<li>You will receive the credit within a certain amount of days, depending on your card issuer&#8217;s policies.<\/li>\n\n\n\n<li><strong>Shipping costs are non-refundable.<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-74365abd\">5. Shipping for Returns<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will be responsible for paying for your own shipping costs for returning your item.<\/li>\n\n\n\n<li>We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-c7bc0512\">6. Contact Us<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5dc4a76d\">For any questions regarding your order, returns, or refunds, please reach out to our team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp:<\/strong> +971521963327<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dukhoonrm.com\/ar\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dukhoonrm.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dukhoonrm.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dukhoonrm.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dukhoonrm.com\/ar\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":2,"href":"https:\/\/dukhoonrm.com\/ar\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":1500,"href":"https:\/\/dukhoonrm.com\/ar\/wp-json\/wp\/v2\/pages\/14\/revisions\/1500"}],"wp:attachment":[{"href":"https:\/\/dukhoonrm.com\/ar\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}